Terms of Reference of MOLSA Labor Grievance Redress Management (GRM) Specialist

 

  1. Project Description

 

  1. The Somalia Shock-Responsive Safety Net for Human Capital Project (SNHCP) aims to provide cash transfers to targeted poor and vulnerable households and establish the basic building blocks of a national shock-responsive safety net system. The program will last three years (2019-2022) and include three components:
    1. Component 1: Nutrition-linked Unconditional Cash Transfers
    2. Component 2: Delivery Systems and Institutional Capacity Building
  • Component 3: Project Management, Monitoring and Evaluation and Knowledge Management

 

  1. The Social Protection Department of Ministry of Labor and Social Affairs (MoLSA) will contract services from WFP and UNICEF for the implementation of components 1 and 2 respectively, as trusted partners with long-standing experience in supporting Somalia social protection sector. Institutional capacity of the Government of Somalia (both FGS and Federal Member States) will be built across components 2 and 3; using learning from the implementation under Component 1.

 

  1. Component 1 (Nutrition-linked Unconditional Cash Transfers) will be implemented by WFP and provide unconditional cash transfers to households that are chronically poor and vulnerable to drought and malnutrition and link them to complementary nutrition services. The objectives of the component are: (i) support households to strengthen their resilience and avoid negative coping mechanisms in the short-term; and (ii) promote human capital investment in the medium to long-term by linking beneficiary households to complementary nutrition services and continuing to smooth consumption gaps even after the impacts of drought are no longer present. WFP will be engaged by MoLSA under an Output Agreement to deliver Component 1.

 

  1. Component 2 (Delivery Systems and Institutional Capacity Building) will be implemented concurrently with component 1 and will establish the key building blocks of the delivery system for the National Cash Transfer Program and strengthen institutional capacity of relevant government ministries to gradually take over full management and implementation of said program for a more comprehensive social protection system in Somalia. UNICEF will be engaged by MoLSA under an Output Agreement to support MoLSA through technical assistance to delivery Component 2.

 

  1. Component 3 (Project Management, Monitoring and Evaluation, and Knowledge Management) will establish a national Project Management Unit (PIU), strengthen MoLSA’s coordination arrangements and promote learning and knowledge management through robust M&E.

 

  1. Environmental and Social Standard 2 (ESS2) of the World Banks Environmental and Social Framework (ESF) aims to promote sound worker-management relationships and enhance the development benefits of a project by treating workers in the project fairly and providing safe and healthy working conditions. In order to meet the objectives of the ESS2, Labour Management Procedures (LMP) have been developed which detail the rules and procedures in place under the SNHCP component 1, related to the contractual arrangements for the staff hired under this project, by WFP and UNICEF contracted partners. One such element includes how grievances will be managed for cooperating partners (NGOs) who will implement component 1 on the ground and payment service providers to deliver the cash.

 

  1. Objectives of the Assignment

 

  1. The objective of the assignment to provide oversight of the labour Grievance Redress Mechanism for the cooperating partners and payment service providers hired under the project. This will include management of grievance investigation, resolution, response, appeals and tracking of the same in compliance with the following regulatory requirements;
  • National Legislation
  • Requirements of the World Bank Environmental and Social Standard 2 (ESS2) on Labour and Working Conditions
  • ILO Core Conventions

 

  1. The type of workers that will be covered under the LMP are staff of the NGO Cooperating Partners contracted by WFP for the direct implementation of Component 1 in selected communities, as well as the staff of the payment service providers (Standard Chartered Bank and AMAL in Somalia), contracted by WFP to deliver the cash transfers to beneficiaries. Any workers hired by partner agency contracted by UNICE will also be referred to this GRM as applicable.  The function of the assignment would not cover grievances and complaints by WFP staff and MoLSA civil servants.

 

  1. Currently, the number of cooperating partners and associated staff are not known. However, cooperating partners and payment service providers will be required in each of location where the project will be implemented.  The staff will be Somali based either in Mogadishu or the Districts.

 

  • Scope of Work

 

  1. The Labour GRM Specialist will be responsible for the following activities:

 

  • Establishing a GRM procedure that is accessible to all types of workers regardless of their geographical location and literacy levels and in particular workers working for Non-Governmental Organizations (NGOs) hired by WFP in the implementation of SNHCP.
  • Training and capacity building of workers on the grievance redress mechanism notably the process, timescales, escalation procedures and what the GRM can and cannot address and achieve.
  • Implementation of the GRM including receiving grievances, investigation of grievances and providing feedback to complainants
  • Ensuring the GRM is implemented in a transparent manner free from coercion and intimidation and without cost to the complainant.
  • Undertaking quarterly reporting to the MoLSA on the number of grievances received, the number (%) of grievances resolved within agreed timescales, the number of outstanding grievances.
  • Support WFP and MoLSA to respond to any legal matters arising associated with grievances previously submitted through the GRM.

 

  1. Reporting Arrangements

 

  1. The Labour GRM officer will be contracted by MoLSA under the project and will report to the Project Coordinator.
  2. Contract Duration and Deliverables

 

  1. The contract will be for a duration of 1-year subject to renewal based on satisfactory performance.

 

  1. The following deliverables will be produced:

 

  • Monthly report on the number of grievances received, number of grievances resolved and number outstanding.
  • Bi annual report on the number of grievances received, number of grievances resolved, and number outstanding compared to agreed timelines. The report should also include details of the number of grievances that have been referred to legal redress.  Analysis should be undertaken to determine if there are any trends in the types of grievances received (e.g. payments, hours of work, security issues) and from a particular cooperating partner or payment service provider which may require a more systematic approach to resolution to avoid future complaints.

 

  1. Experience and Qualifications

 

  1. The candidate will experience and qualifications:

 

  • Bachelor of Arts or Bachelor of Sciences in relevant discipline such as human resources, business administration or management.
  • 8 years of experience in human resources management, including grievance management
  • Demonstrable knowledge of managing labour issues in line with international best practice/required regulatory requirements.
  • Proven experience in conflict resolution in relation to labour/workplace complaints
  • Experience of working to manage labour related grievances and complaints within NGOs, civil society or similar organisations would be an advantage.
  • Knowledge of basic word processing functions including MS Word, Excel etc.
  • Fluent in English and Somali
  • Experience of working in Somalia and, or Horn of Africa region